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The first pages of the Social Listening Report template

Social Listening Report

Document template for Google Docs and Word

Make a copy in Google Docs
Price
Free
Style
Modern
Difficulty
Beginner
Updated
November 6, 2026

Every page (8)

Overview

Clients and marketing directors rarely read analytics dashboards, so the month's learning gets lost. This template turns a month of conversation into a short report: the headline KPIs against target, volume, sentiment, themes, competitors and the actions for next month. Every chart carries a sentence on what changed, why and what the team will do about it.

The sample is for Harrow & Vale, a coffee chain with four stores, and covers February 2027 with reach, engagement, sentiment and a morning queue problem. Every brand, store, creator, figure and date is fictional. Replace the KPIs, posts and competitors with your own exports, check the sentiment by hand, and write the learnings in your own words.

Useful for

  • A brand manager sending the monthly conversation report to a client before the review call
  • A social manager choosing which top posts and underperformers to explain in the report
  • An insight lead comparing sentiment and themes across two brands in one quarter

What's included

  • Summary: a title block, four headline figures and three findings with the reason for each
  • Volume: a scorecard of reach, engagement and clicks against the agreed targets
  • Sentiment: a table of positive, neutral and negative shares against last month
  • Themes: three goals with a status for each, and next month's checklist
  • Competitors: a comparison table, a positioning chart and what we learned
  • Actions and make it yours: a ranked action table, an April plan and numbered steps

How to use it

  1. 1

    Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.

  2. 2

    Replace the brand, store names and targets on the summary and volume pages with your agreed figures.

  3. 3

    Paste your analytics exports into the figure tables, then check each total against its platform.

  4. 4

    Pick three top posts and one underperformer, each with a one-line reason, then write the learnings.

  5. 5

    Delete the guide page, then send the report to the client with a date for the review call.

What you need

Requirements

  • A Google account with access to Google Drive

Works with

  • Google Docs
  • Microsoft Word (download the .docx)

Questions

Are the brand, people and figures fictional?

Yes. Harrow & Vale, Junipera Studio, Tomas Varga, the posts, creators, competitors and every figure are fictional. Replace them with real exports and targets before anything reaches a client.

Why check sentiment by hand?

Automated tools misread sarcasm, slang and local references. Checking a weekly sample by hand keeps the sentiment split honest, and the report should say how the sample was checked.

How much commentary is enough?

One sentence per chart that states the change, the cause and the action is usually enough. If a chart needs a paragraph to explain it, the chart is probably showing the wrong measure.

  • #social-listening
  • #social-media-report
  • #brand-sentiment
  • #monthly-report
  • #social-analytics
  • #conversation-tracking
  • #google-docs

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