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The first pages of the Donor Email Journey Plan template

Donor Email Journey Plan

Document template for Google Docs and Word

Make a copy in Google Docs
Price
Free
Difficulty
Beginner
Updated
November 5, 2026

Every page (7)

Overview

Charities lose first-year donors when emails feel random or arrive too often. This Google Docs file sets out donor stages, thank-you and impact updates, appeals and the measures to track across seven pages, so fundraising and CRM teams share one calendar and one set of targets. Each page names an owner, a date and a result to check.

The sample shows Orchardby Brands, a fictional organisation, with 62,000 subscribers, a click rate of 3.1% and £660k of email revenue over the last 12 months. Use it as an email marketing plan template or a welcome email series template. Swap in the figures from your own email platform for the latest quarter, set the inactivity cutoff to match how often you write, and draft the thank-you emails in your own voice.

Useful for

  • A fundraiser mapping which donor stages get which emails in the first year
  • A CRM manager setting the thank-you sequence and the spring appeal calendar
  • A data protection lead checking consent and the 180-day inactive suppression rule

What's included

  • Page 1: donor stages, with the segments and the email revenue each one earns
  • Page 2: the thank-you sequence, its first three emails and the owner details
  • Page 3: an impact scorecard with targets, trends and red, amber, green status
  • Page 4: a two-column appeal article with rules for follow-up emails
  • Page 5: service levels and the definitions used across the plan
  • Page 6: a quarter status dashboard with a timeline, plus a page 7 guide

How to use it

  1. 1

    Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.

  2. 2

    Replace the list size, open and click baselines with your last 90 days of data from your email platform.

  3. 3

    Redefine inactive for your send frequency and set the date you will suppress people who miss it.

  4. 4

    Rewrite the thank-you and appeal emails in your brand voice, then move the calendar to your real dates.

  5. 5

    Remove this guide sheet, then send the document to the marketing and data protection leads.

What you need

Requirements

  • A Google account with access to Google Drive

Works with

  • Google Docs
  • Microsoft Word (download the .docx)

Questions

Is this donor email plan template free?

Yes. Make a copy in Google Docs and the file is yours to edit, with no sign-up needed here and no charge for the template itself.

Can I change the layout and the number of pages?

Yes. Pages are built with standard Google Docs styles, so you can change the fonts, rename headings and delete any page you do not need, such as the guide.

Are the organisation, people and figures real?

No. Orchardby Brands, the people named in the file and every figure are fictional and written as a worked example. Replace them with your own data before you share it.

  • #email-marketing-plan
  • #donor-emails
  • #charity-fundraising
  • #welcome-email-series
  • #google-docs
  • #free-template

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