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The first pages of the Objection Handling Guide template

Objection Handling Guide

Document template for Google Docs and Word

Make a copy in Google Docs
Price
Free
Difficulty
Beginner
Updated
November 1, 2026

Every page (8)

Overview

Deals stall on the same four concerns: price, timing, competitors and who decides. This guide teaches one method, listen, explore, respond and check, then applies it to each type with wording a rep would actually say. It also covers discount limits, the trade to ask for in return and when to escalate.

The sample follows Gorsefield Distribution, a fictional wholesale distributor, with price handled by trading rather than discounting, a 16-week plan for timing objections, a competitor comparison, a decision map and a role-play schedule. Replace the objections with your top five from lost-deal notes and enter your own discount limits.

Useful for

  • A sales trainer running two 15-minute role-plays a week with a scored rubric
  • A new hire learning what to say when a buyer says the price is too high or the timing is wrong
  • A manager setting discount authority tiers and the trade a rep must ask for in return

What's included

  • Method page with four steps and an escalation path for discounts
  • Price page with three response options, discount tiers and a validity warning
  • Timing page with a 16-week follow-up plan and a first-month reply schedule
  • Competitor page with a comparison table, a positioning map and what to say
  • Authority page with a decision matrix and definitions of champion, approver and blocker
  • Practice page with four role-play scenarios, a scoring band and debrief questions

How to use it

  1. 1

    Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.

  2. 2

    Collect your team's five most frequent objections from lost-deal notes and replace the samples, rewriting each response in your own voice.

  3. 3

    Enter your actual discount limits and what a rep may ask for in return, and delete sections for objection types you never meet.

  4. 4

    Choose three scenarios for the next practice session and set the scoring rubric on the practice page.

  5. 5

    Delete the guide page at the end, then share the guide with your team.

What you need

Requirements

  • A Google account with access to Google Drive

Works with

  • Google Docs
  • Microsoft Word (download the .docx)

Questions

Why does every script start with a question?

Most objections hide the real reason. Asking one question before answering shows the buyer they were heard and tells the rep which response actually fits.

Should reps offer a discount first?

No. Ask for a trade first, such as a longer term, a larger first order or faster payment. A discount with no trade teaches buyers that every price is negotiable.

Are Gorsefield Distribution and its rivals real?

No. The organization, the competitors, the people named and every figure in the sample are fictional. Replace them with your own market, objections and limits.

  • #objection-handling
  • #sales-scripts
  • #sales-training
  • #price-objections
  • #role-play
  • #sales-enablement
  • #google-docs
  • #free-template

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