
Objection Handling Guide
Docs + Word8 pages
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This free Google Docs template gives a B2B sales team one method for answering price and budget objections. Deals often stall on predictable concerns about cost, so the playbook sets out a three-step response, value framing, the trade-offs a rep can offer, discount rules and ready-to-use call scripts. Each section is short enough to read before a call, and the whole document doubles as role-play material for a sales coach.
The sample is written for Quillon Supply, a fictional software and services company, and shows the kind of answers a rep would give in practice, with approval limits and a weekly practice plan. Its names, prices and results are invented. Replace the objections, scripts and approval limits with your own, then run a practice session before the new wording goes live.
Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.
Collect your team's five most frequent objections from lost-deal notes and replace the samples.
Rewrite each reply in your own voice, with one question that explores the reason for the objection.
Enter your real discount approval limits, then delete any sections your sales motion never meets.
Delete the guide page, then share the playbook with your team or present the scripts from the first page.
Reps should use the same method, but the words can change. Give each rep the structure, let them rephrase the replies in their own voice, and then check the result in role-play.
No. Quillon Supply, its people, prices, discount limits and results are fictional sample data. Replace all of them with your own figures before training begins.
Escalate when a buyer asks for more than the approval limit, or when the decision is clearly above the rep's authority. Log the request in the CRM the same day so the manager can respond quickly.

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