
Customer Case Study
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Most consulting disputes start with a vague scope. This statement of work states what will be delivered, by when, to what standard and at what price, and gives both sides a basis for acceptance and for changes. It runs from objectives and phases through scope, team, fees, expenses and signatures.
The sample is a 16-week, $126,000 fixed-fee engagement from Everdale Systems, a fictional firm, for Larkfield Logistics. Every deliverable has an acceptance test, a five-day review window and a payment tied to it. Replace the parties, dates, scope, rates and payment schedule with your own, then check that the totals still add up.
Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.
Replace the parties, effective date and objectives with your client's details, and set targets you can measure.
Rewrite each deliverable with a format, quantity and acceptance test, then enter your day rates and payment schedule.
List the client's dependencies and review days, then add each signer's authorized title and date.
Delete the guide page, then share the document for signature.
No. Everdale Systems, Larkfield Logistics, the people and every figure are fictional sample content. Replace them with your own details before you send it.
Yes. The sample builds a fixed fee from three day rates, so you can keep the fee, or bill the days worked and drop the payment schedule.
Yes. Delete any page or block, such as expenses, and keep scope, acceptance and change control, which are the parts most often disputed.

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