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The first pages of the Project Communication Plan template

Project Communication Plan

Document template for Google Docs and Word

Make a copy in Google Docs
Price
Free
Style
Bold
Difficulty
Beginner
Updated
November 1, 2026

Every page (7)

Overview

Projects fail quietly when people hear too little, too late or from the wrong person. This template puts the communication objectives, the audiences, one matrix of message, channel, owner and frequency, an escalation path and the feedback measures into seven pages a project manager can finish in an afternoon.

The sample plans communications for Project Anvil, a new planning system going live at three Lowmoor Engineering plants on September 13, 2027, with 9 to 640 people in each audience. Replace the audiences, messages, channels, owners and dates with your own, and agree the approver and a backup for each message type.

Useful for

  • A project manager preparing a change rollout that touches hundreds of staff
  • A communications lead agreeing messages and approvals with a sponsor before launch
  • An internal comms team mapping channels and owners for a merger or site move

What's included

  • Objectives scorecard with five measurable communication goals and next-quarter actions
  • Audience page with head counts and two personas showing what each needs
  • Communication matrix with message, channel, owner and frequency plus a monthly calendar
  • Escalation path with four levels, response times and named contacts
  • Feedback page with what worked, what did not and follow-up actions
  • Lessons learned grid and a make it yours guide page to delete

How to use it

  1. 1

    Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.

  2. 2

    List your audiences with head counts, then rewrite each key message in your own voice and keep it under 25 words.

  3. 3

    Fill the matrix with real channels, senders and dates for the next six weeks, and name an approver and a backup for each message type.

  4. 4

    Choose two feedback measures, add the date you will check them, and update the escalation contacts.

  5. 5

    Delete the guide page, then share the plan with your sponsor and communications team.

What you need

Requirements

  • A Google account with access to Google Drive

Works with

  • Google Docs
  • Microsoft Word (download the .docx)

Questions

How many audiences should a communication plan have?

Usually five to nine. Group people by what they need to do differently, not by org chart, and write a separate message and channel for each group.

How do I measure whether communication worked?

Measure understanding, not sends. Ask a short pulse question such as: do you know the go-live date? Track awareness and agreement on the reason for the change.

Are the company and project real?

No. Lowmoor Engineering, Project Anvil, the people and every figure are fictional sample content. Replace all of it with your own project details.

  • #communication-plan
  • #stakeholder-matrix
  • #project-communication
  • #change-communication
  • #internal-comms
  • #escalation-path
  • #google-docs

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