Service teams talk to customers all day, yet most upgrade chances pass unnoticed because nobody taught staff what a signal sounds like. This deck teaches one skill in a three-hour session: why offers matter, which customer words signal a need, which offers are allowed, and how to practise them in scored role-plays.

The sample follows Jasperfield Solutions, a fictional company whose service staff lifted their attach rate from 12% to 18% in a four-week pilot. It includes a signals chart, four offer cards, coaches and a 15-minute role-play round. Replace the examples, prices and pass mark with your own, then delete the guide slide.