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The first pages of the Customer Bug Report Form template

Customer Bug Report Form

Document template for Google Docs and Word

Make a copy in Google Docs
Type
Document
Price
Free
Pages
6 · US Letter
Style
Friendly
Difficulty
Beginner
Updated
November 6, 2026

Every page (6)

Overview

A bug report that says it does not work sends a developer on a search, while a complete one gets fixed on the first attempt. This bug report template asks for one defect at a time: what happened, the steps to reproduce, the environment, the expected and actual results, and the evidence that proves it. It also gives the release view, so triage can decide whether a defect blocks the next release.

The sample is for Willowmere Cloud, a fictional software company whose CSV export cuts off at 200 rows on Android 15. It shows the four steps that reproduce the bug, the expected and actual results, a workaround in batches of 150 rows, and a release view with no open critical defects. Replace the product, build numbers, steps and contacts with your own, and remove personal data from every attachment before the report goes into the tracker.

Useful for

  • A customer who finds a defect and needs a clean report sent to support
  • A support engineer triaging a new defect before the weekly review
  • A release manager checking open defects by severity before shipping

What's included

  • Six pages in one Google Docs file
  • A defect timeline with a release view of open defects
  • Numbered steps to reproduce, with expected and actual results
  • An environment table with build, device, OS and account type
  • Evidence cards and a screenshot checklist with rules
  • A make-it-yours guide page for swapping in your details

How to use it

  1. 1

    Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.

  2. 2

    Replace the summary with one sentence of observable behaviour, not a theory.

  3. 3

    Fill in the environment with the build, device, OS and account type.

  4. 4

    Rewrite the steps so someone else reproduces the bug on the first try.

  5. 5

    Delete the guide page, then share the report with the triage team.

What you need

Requirements

  • A Google account with access to Google Drive

Works with

  • Google Docs
  • Microsoft Word (download the .docx)

Questions

Are the company, people and bug real?

No. Willowmere Cloud, its build numbers, the defect, the devices and the contacts are fictional sample data. Replace them with your own before you use the form with customers or developers.

Should one report cover several bugs?

No. Each defect needs its own report, so it can be tested, fixed and closed on its own. If you find a second problem while testing, open a new report and link the two.

Can customers fill this in themselves?

Yes, with a shorter version. Keep the steps, environment and expected result, and ask for a screenshot with personal data removed. Tell customers that support will follow up within one working day.

  • #bug-report-template
  • #defect-report
  • #software-testing
  • #bug-triage
  • #support-form
  • #google-docs

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