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The first pages of the Volunteer Handbook template

Volunteer Handbook

Document template for Google Docs and Word

Make a copy in Google Docs
Price
Free
Difficulty
Beginner
Updated
November 4, 2026

Every page (9)

Overview

New volunteers need to know what is expected, who looks after them and what happens if something goes wrong, and coordinators need one document that says it consistently. This handbook is organised in nine pages: welcome, our work, roles, safeguarding, expenses, support, policies and a short guide for making it your own.

The sample follows Pennyroyal Group, a fictional charity, with figures that agree from page to page: 31,200 hours given in 2026, 68% of volunteers staying 12 months and £13.7k of expenses repaid. Replace the names, rota, limits and contacts with yours, and have your legal adviser check the wording on volunteer status.

Useful for

  • Running a two-hour induction for ten new volunteers on a Saturday morning
  • Briefing event volunteers before a one-day fundraising fair
  • Showing trustees the safeguarding and expenses rules before they approve a recruitment drive

What's included

  • A photo cover with the organisation, handbook title and start details
  • A welcome page with the headline numbers and what every volunteer is asked to do
  • An our-work page with the joining steps and how to leave well
  • A roles page with team contacts and a responsibility grid for key tasks
  • A safeguarding risk map and register, an expenses table and a support contacts page
  • A policies page and a make-it-yours guide

How to use it

  1. 1

    Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.

  2. 2

    Replace the welcome, the mission and the cover photo with your own words and pictures of your volunteers.

  3. 3

    Rewrite each role with its time commitment and supervisor, then add your safeguarding lead and designated contacts.

  4. 4

    Set your expenses limits and claim process, and ask your legal adviser to check that nothing implies employment.

  5. 5

    Delete the guide page, then share the handbook with your volunteers or present it at induction.

What you need

Requirements

  • A Google account with access to Google Drive

Works with

  • Google Docs
  • Microsoft Word (download the .docx)

Questions

Is this volunteer handbook free to use?

Yes. Make a copy in Google Docs and edit it as you like. There is no sign-up and no cost, and you can change every page.

Does it include a volunteer agreement?

The policies page carries the key rules and says clearly that volunteering is not employment. Add your own signed agreement after your legal adviser has reviewed it.

Are the organisation and figures real?

No. Pennyroyal Group, the people, the contacts and every figure are fictional and made up for the example. Replace them with your own before sharing.

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  • #volunteer-orientation
  • #volunteer-agreement
  • #volunteer-recruitment
  • #event-volunteer-briefing
  • #charity-template
  • #google-docs

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