Order to Cash Process template for Google Docs and Word

The first pages of the Order to Cash Process template

Every page (7)

Overview

This free Google Docs template maps an order-to-cash process as it runs today, from the moment an order arrives to the moment cash is received. It records the scope, the steps and their owners, the work breakdown, the exceptions and the controls, so the process can be audited or redesigned. Every section uses verbs and system names, which keeps the map honest about what actually happens.

The sample describes Candlemas Manufacturing, a fictional manufacturer, and shows how a cycle time of 4.6 days fell after an automation project. Its names, figures and systems are invented. Replace the steps, owners and measures with your own, and record measures for four weeks before you change anything, so the improvement can be shown.

Useful for

A finance team preparing for an audit of order-to-cash controls
An operations manager proposing automation with before-and-after figures
A process owner onboarding a new billing lead to the current steps

What's included

An action-plan page with six steps, owners and a Gantt
A scope page comparing manual and system steps before and after
A cycle time summary with a line chart, a ruled table and a callout
Cash and ageing figures with a donut chart and an ageing table
A work breakdown of seventeen tasks with owners and deliverables
A controls page and a guide page with five numbered steps

How to use it

1
Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.
2
Replace the process steps and owners with the people who do the work today.
3
Record cycle time and exception counts for four weeks before any change.
4
Replace the systems, figures and ageing with your own, and check that the totals add up.
5
Delete the guide page, then share the map with the process team or present it from the first page.

What you need

Requirements

A Google account with access to Google Drive

Works with

Google Docs
Microsoft Word (download the .docx)

Questions

Should the map show the ideal process?

No. Map what happens today, including the workarounds, because that is what controls and measures have to cover. Show the target state separately, once the current one is agreed.

Are Candlemas Manufacturing and the figures real?

No. Candlemas Manufacturing, its people, systems, cycle times and receivables are fictional sample data. Replace them with your own figures before the map is shared or audited.

How often should the process map be reviewed?

At least once a year, and after any system change or control failure. Date each version, name the reviewer and keep the previous map so changes can be traced.

#order-to-cash
#process-map
#accounts-receivable
#process-controls
#google-docs
#operations-process

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