A grievance policy protects both sides: staff know how to raise a concern and what to expect, and managers follow the same fair steps every time. This template sets out purpose and scope, an informal stage, four formal steps, a timescale chart and an appeal, with a control block for owner, approver and review date.

The sample belongs to Kestrelby Logistics: acknowledge within 5 working days, hold the hearing within 10, give the outcome within 5 more, and decide any appeal within 10. Replace the roles, timescales and contacts with your own, and check them against employment law and the Acas code before you publish.