Overdue invoices stay unpaid when the chase is informal, late and different for every account. This template sets a collections procedure as a timeline: when to remind, when to call, when to escalate and when to stop supply. It includes a call script, a contact plan and the write-off authority, so credit controllers always know their next step.

The sample is for Wrenfield Group, a fictional wholesaler with an overdue invoice of £6,240, 30 days past due. Its limits, days and provisions are sample data. Replace the terms, limit bands and people with your own, then check every chase day against the payment terms you actually offer.