Agencies juggle confidential client work, tight timesheets and a busy studio, and new starters often ask the same questions in their first week. This Google Docs template answers them in one organised document. It opens with a welcome letter and our values, then covers client confidentiality, timesheets and studio etiquette, followed by pay and leave and a conduct page with speaking-up routes. Each page has a clear heading, so staff can jump to the rule they need.

The sample shows Cinderfield Services, a fictional digital and creative agency of 22 people in Leeds, and uses made-up names, figures and contacts throughout. Its hours, leave, sick pay and notice periods are examples, not terms to copy. Before you share it, replace the welcome letter and version details, check each figure against your contracts and current employment law, and fill the contacts table with your own people.