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The first pages of the Quality Management Plan template

Quality Management Plan

Document template for Google Docs and Word

Make a copy in Google Docs
Price
Free
Difficulty
Beginner
Updated
November 6, 2026

Every page (7)

Overview

Projects fail quality reviews when standards are vague and nobody is clearly responsible for checking. This plan defines what each deliverable must meet, the inspection points and hold points where work stops until it is signed, who accepts it, and how defects become corrective actions. It is organised in five sections, and each one states who does what, against which standard, and where it is recorded.

The sample is written for the fictional Jasperfield Group, with a first-time pass rate of 94.1% against a 96% target, a cost of rework at £52k and two overdue corrective actions. Replace the standards, checks, severities and names with your own, mark the hold points that need sign-off, and name who owns the quality records and how often they are reviewed.

Useful for

  • A project manager writing the quality plan before a build phase starts
  • An inspector preparing the hold points for a client acceptance review
  • A quality lead reviewing non-conformances at the monthly governance meeting

What's included

  • Standards page with purpose, rules and a key rule for every deliverable
  • Roles page with a RACI matrix and the decision roles defined
  • Inspection schedule with grouped checks, owners and hold points
  • Acceptance page with four steps, evidence and acceptance terms
  • Non-conformance heat map and a quality status scorecard
  • Make it yours guide page to delete before the plan is issued

How to use it

  1. 1

    Click Make a copy in Google Docs, then confirm on the Google page. The copy is saved to your own Google Drive.

  2. 2

    Replace the Jasperfield Group name, the standards and the document numbers with your own on the first two pages.

  3. 3

    Replace the inspection checks, hold points and severities with your own, with an owner and due date for each.

  4. 4

    Delete the guide page, check that every standard can be traced to a record, then issue the plan to the team.

What you need

Requirements

  • A Google account with access to Google Drive

Works with

  • Google Docs
  • Microsoft Word (download the .docx)

Questions

Is this quality management plan free to use?

Yes. Click Make a copy in Google Docs and the file is saved to your own Google Drive, with no sign-up and no charge.

Does this make a project ISO 9001 certified?

No. It is a working plan you can use alongside a quality policy and management system. Certification depends on your own processes and an accredited audit.

Are the company, people and figures real?

No. Jasperfield Group, its people, email addresses, quotes and every standard and figure are fictional sample data. Replace them before use.

  • #quality-management
  • #quality-plan
  • #inspection-test-plan
  • #acceptance-criteria
  • #non-conformance
  • #google-docs

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