Internal SLA
Docs + Word7 pages
FreeService level agreement templates
3 templates
All templates
Managed IT Services SLA
Docs + Word8 pages
Free
SaaS Service Level Agreement
Docs + Word8 pages
Free- Browse all templates
Compare service level agreement versions
 Internal SLA |  Managed IT Services SLA |  SaaS Service Level Agreement | |
|---|---|---|---|
| Format | Document | Document | Document |
| Works in | Google Docs and Word | Google Docs and Word | Google Docs and Word |
| Length | 7 pages | 8 pages | 8 pages |
| Style | Minimal | Corporate | Corporate |
How to choose a service level agreement template
Service level agreement or objective document. That is the job of the 3 templates on this page, and each one takes a different angle on it.
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Compare Internal SLA, Managed IT Services SLA, and SaaS Service Level Agreement, all 7 to 8 pages long, then pick the closest match and replace the sample text with your own.
Questions
Which service level agreement template should I start with?
Start with Internal SLA: Agree measurable service levels between internal teams, with owners, escalation steps and a review cycle instead of credits. If that is not the right fit, compare it with Managed IT Services SLA.
How many pages does a service level agreement need?
The templates here are 7 to 8 pages long. Cut any section you do not need; each template explains what its sections are for.
Can I make a service level agreement in Google Docs?
Yes. These service level agreement templates work in Google Docs and Microsoft Word. All 3 templates are free, with no account or email needed.